I just had to call Blizz's billing & account support today (waited f*ckin 43 minutes to talk to someone) because one of my accounts had the pw changed to one of those long, random ones. I had bought the account from a guy at my school who had originally scammed it from someone else & he never changed the email to mine. The only info I had was the Account Name, First & Last name on the account, and the SQ/A. I didn't think I was ever going to get it back, but what I said to the Representative over the phone actually worked.
After the call, I thought I could turn what I said into a guide on how to change the info on an account that you scammed,
if you only have limited information like I did. This is what you should do:
1. Have at least these key pieces of information about the victim's account: Account Name, First & Last name on the account, and the SQ/A
2. Call up Blizz Support: 1-(800)-592-5499. Their hours are 8:00 A.M. to 8:00 P.M. Pacific time
3. After waiting forever and having to listen to the choppy, poor-quality music they make you listen to while on hold, a representative will talk to you.
4. This is what you will say
Representative: Hi, may I have your phone number please?
You: <Give phone number>
Representative: May I have your first & last name too please?
You: <First name> <Last name>
(You might want to give the same last name as the one on the account to make it more believable) Representative: What can I help you with today?
You: Well I'm having a problem getting into my account, I think the password was somehow changed. So I was wondering if you could change the information for me. You see, my brother gave me this account before he went to Iraq to fight in the war because he is a Marine, but he only gave me the account name and password.
(Now you're probably thinking, why say this? The reason for doing so is because usually if you want the information changed on the account, they'll want to speak to the original owner. Obviously if your "brother is in Iraq," there is no way they can speak to him. Not to mention, they might go a little easier on you too.) Note: This next part is what the guy I was talking to said to me. When you call, chances are they might ask for different/more information. At the end of this post, I will tell you what to say if they ask for different/more information on the account Representative: I'm sorry to hear this, what is the account log in name?
You: <Give account name>
Representative: What is the name on the account?
You: <Give 1st and last name>. The only other thing I have for the account is the SQ/A. Would you like me to tell you that?
Representative: Yes please.
You: Ok, the SQ is <Secret Question>, and the answer is <Answer>
Representative: Ok, one moment please...
You: Alright
Representative: What is the email & password you would like to have for the account?
You: For the email, <email here>, and for the password, <password here>
Representative: Ok the email on the account has been changed to <email you gave>, and the password has been changed to <password you gave>.
You: Ah thank you very much.
Representative: Is there anything else you need help with today?
You: Nope, that was all. Thanks again, bye
Representative: Bye.
5. Great Success!
You got the info changed. Enjoy your new account.
Questions you might have about this idea: 1. What if the Representative asks me for the CD key/phone number/address on the account?
-If they ask for the CD key, tell them your brother threw it away because he figured that it wouldn't be needed again after he made the account.
-If they ask for the phone number, say the account was created at the time your brother moved into his apartment and he must have used the phone number from there when he made the account, & you only know his cell number, not his apartment's number.
-If they ask for the address, use the apartment excuse; say you have never known the address/P.O. Box of his apartment.
If the Representative let's it slide, good job, you're successful. If he/she says he/she can't change the account because you don't have either the CD key/phone number/address, tell him/her you really can't do anything about it right now since your brother is in Iraq & there's really no way to contact him. If the Rep still says "no," then screw him/her, hang up, and call again since you will probably get a different person.
2. What if the Representative asks to speak to the Original Owner of the account?
Yes, believe it or not, they might actually ask you this, even though you already explained to them that your brother, who is the OO, is fighting in Iraq right now. Tell the Rep there is nothing you can do, since there isn't a way to contact him.
3. Why don't I just pretend to be the Original Owner of the account?
The reason why you shouldn't pretend to be the Original Owner of the account, is because it will be extremely harder to have the info changed. The Rep will expect you to have most, if not all the information that's on the account. This includes: SQ/A, 1st and last name on the account, account name, phone number, address, email. If you happened to have acquired all that info however, then by all means, pretend to be the OO. If you only have a few pieces of the account info, like I did, then I suggest you follow my guide.
4. Will this work 100% of the time?
Although I was 1 for 1 trying this, chances are this will
not work every time. If you're talking to someone who just won't give in, then hang up, call back again, & you'll more than likely get a totally different person to talk to. You might want to even call back on a different phone. If you do have Skype Unlimited, I suggest you use that instead of a cell phone or a landline.
Please post any other questions you may have, and I will do my best to answer them as well as I can. Good luck to you all.
Idea on how to get account info on a scammed account changed to yours
