| Call Billing. It's possible they'll be able to give you access to the Parental Controls password if you can provide the Parental Controls SQA (which is separate from the normal account SQA, though they CAN be the same if the account owner made them the same). They may however refer you to that form.
Either way, I'd just say call Billing.
Here's Billing's numbers, assuming the account is US:
Live representatives are on hand Monday through Friday, between the hours of 8 AM and 8 PM Pacific Time to answer your questions.
For assistance please call: 1 (800) 592 5499
Users located in Australia should use 1-800-041-378 if they cannot get through with the number above.
Users located in Singapore should use 800-25499273 if they cannot get through with the number above.
Users located in Latin America: Mexico can use 001-888-578-7628; Argentina can use 0800-333-0778 or Chile can use 1230-020-5554 if they cannot get through with the number above.
Other International callers without access to our 800 numbers may use: (949) 955-0283 |