[Verye]

Funcom's customer service is awful. Their petition system has been broken since beta, they have very few GMs, and most of their current GMs do not even know about their own policies which they are trying to enforce. Hell, many of them don't even know much about the game. And, to top all that off, almost all of them are unprofessional. As shown below, a GM actually took 15 minutes out of his day to teleport to a group of players saying how he's a member of Anonymous (looks like they may forgive but this one forgets) and giving his personal opinion on some guild's status and actions. Hardly something a Funcom employee should be doing.

It's not so much Funcom's lack of employees, though, it's the quality of the current employees.

Take a look at these convos:


This GM admits that he's a 4channer and says that many other GMs are, too. Not to mention that he's telling a bunch of people not to PvP on a PvP server. Funcom manager Famine had to clear up his "mistake" on the forums by saying that he used "poor word choice".

Originally Posted by GM Zedekiah

Are you camping? You have to move from here.

(Below, this is word-for-word exactly what he says.)

Originally Posted by GM Zedekiah

As long as you aint cursing at somebody. you cant call nobodys momma a bitch. you cant scream out Coon or the N word. but if you not directing them to anyone then its fine. but if you say Zedekiah your a **** then its a violation.

I know it's long, but you should read it. I mean, just look at how the guy talks. It's like they hired some random 18-year-old off the streets and told him to police a game. He doesn't use punctuation, he doesn't spell anything right, he doesn't use grammar...he's talking like a "gangsta". And to top that all off, once again, a GM is telling people not to camp other players on a PvP server, even though Funcom says it's allowed. Apparently 50% of GMs didn't get that memo. Then, after explaining this, he goes on a nice little explanation on what you can't say to people.


These are only 2 examples, but I've seen 6+ more screenshots like these. I unfortunately cannot find them at the moment, but still, these 2 should get the point across.

Age of Conan GMs are highly unprofessional. Their petition system is broken, they don't have many GMs, almost all of the current GMs are horrible, and their customer service department is overall just awful.

I tried to send in a petition via email, and after sending it, I was told to send it to another email. Fair enough. So, I send it there, and get an autoreply. It said I should be getting a live response soon. So I wait about 5 days and finally I see an email from a real GM.

So, I open it up and...it's another auto-reply, just this one's a bit more detailed. Jesus, so I get an auto-reply and then wait 5 more days for another auto-reply.

It said to reply to that email if it does not help you. I did, and I'm expecting many more auto-replies before I actually talk to a real person, who will most likely say they can't help me because GMs have no power.

[Clain]

LMAO Both of those chat logs are hilarious Verye.

[Jareth123]

haha very funny ;P
NOTHING close to wow GMs, they're kind cool tho xD

[Binary]

should post it on the aoc forums and start a riot ... >_>

[Sicco]

i loled :P

[Verye]

Originally Posted by Binary

should post it on the aoc forums and start a riot ... >_>

They have already been posted there. In fact, I got these from there.

A riot was indeed started and Funcom community managers cleared it up by handing out responses and locking/deleting all the threads with screenshots like these.

[c0ddingt0n]

lol wtf woww

[EcHoEs]

IMO they are doing the right thing. Ganking low lvl players who are trying to lvl with groups is pretty dumb.

[pjukar]

oh my god... this is horrible

[Chrommie]

If that was said by a WoW GM he woulda lost his job

[мιяаgє]

I knew that the player support sucked from what I heard, did'nt thing it was that bad rofl.

[Gritts]

Thats awesome...
Ive only petitioned once, and even after I left them a paragraph, for a very simple problem, my response after waiting forever was "Please petition again and provide more details".

Ive heard of the GM's stopping guild war's and whatnot, but id like to believe theres more to it then meets the eye. They designed some of the endgame to be guild war specific.

Most of the guilds they have stopped were probably straight up being a'holes for long periods of time. The petitions take hours and hours, and the fact that they are STILL mass killing helpless people once the GM finally gets too them shows that there needs to be some intervention.

The problem is the "rules"... They need some clear cut rules or provide some more ingame mechanics to stop some of the grievous behavior. But at the same time, once they start restricting free pvp, they could totally ruin the game.

[Ferro]

Originally Posted by EcHoEs

IMO they are doing the right thing. Ganking low lvl players who are trying to lvl with groups is pretty dumb.

Ganking is allowed on pvp servers. Stop posting forever you deluded roleplayer idiot.

[jeleopard]

the WoW lawyer strikes again!!

[dontc4re]

just cyber him and he will change his mind. AoC admins are welcoming to it.